PLEASE READ THESE TERMS OF SERVICE CAREFULLY. *All Payments To Kship (KSHIP WEB) Are Non-Refundable FORMS OF PAYMENTS: Kship accepts all major credit cards and we also accept PayPal. We do not accept checks. Whereas, Kship is an information provider connected to the Internet Kship offers storage and transfer services over the Internet through access to its Web Server; Whereas, Customer seeks to utilize Kship server for its own purposes; Whereas, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, Kship can make no guarantee that any given reader shall be able to access Kship server at any given time. Kship represents that it shall make every good faith effort to ensure that its server is available as widely as possible and with as little service interruption as possible; Now therefore, in consideration of the mutual promises contained herein, the parties agree as follows; Financial Arrangements
- Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup. If the Kship automated billing system cannot renew the account upon its renewal date using the credit card information provided at time of sign-up after 2 (days) attempts, the system will suspend the account. If a clients account is turned off because of non-payment, there will be a $49.95 re-activation and or data recovery fee. IF the hosting client does not choose to renew an expired/suspended hosting account after 8 days from expired/suspend date, all files will be deleted from our servers. Files are not recoverable after that point. Files that are deleted include any email sitting on the server and ALL web associated files. If a client moves their domain to point to another name server or A/WWW records indicate the site is pointing elsewhere any services on KSHIP servers will be disrupted and unreachable. It is important to know when you change DNS settings what the outcome will be. If a client points their DNS records to an outside server we reserve the right to remove unused files on our server from within your account to clear space. This is especially true if your account contains LARGE amounts of data that our server does not handle any longer. If a customer charges back any charge to KSHIP WEB the customer will be charged an additional $50 fee to cover the fee we are charged for a charge-back. Email and phone communication / requests to cancel services are not acceptable ways to cancel your account with Kship. You MUST login to your client area and simply request cancellation and our system will handle it. If the system detects the DNS has been moved away from our services an automatic cancellation will occur.
- Customer agrees that all charges and fees associated with an account are their sole responsibility.
- If the customer wishes to cancel Kship shared Web Hosting services within thirty (30) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
- Services provided by 3rd parties and Kship partners are not part of the 30-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
- At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until via the Kship client portal. After the first 30 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
- "30-Day Money-Back Guarantee" offer only applicable to shared web hosting. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of any AdWords credit or other third-party add-ons is non-refundable. See domain registration agreement for more information.
- Violations of Kship Terms of Service, Acceptable Use Policy, or Spam Policy may, at Kship discretion, result in immediate and permanent disablement without refund.
- Disputed charges ("chargebacks") associated with any Kship account may, at Kship discretion, result in immediate and permanent disablement.
- Kship shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Kship server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.
- Customer will provide Kship with material and data in a condition that is "server-ready", which is in a form requiring no additional manipulation on the part of Kship. Kship shall make no effort to validate this information for content, correctness or usability.
- Use of Kship service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer's Web space by the Customer.
- The following examples are offered:
- Web Publishing: requires a knowledge of HTML, properly locating and linking documents, Ftp’ing Web space contents, Graphics, text, Sound, image mapping, etc.
- CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
- The Customer agrees that he or she has the necessary knowledge to create Customer's Web space. Customer agrees that it is not the responsibility of Kship to provide this knowledge or Customer Support outside of the defined service of Kship.
- Kship will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
- Kship reserves the right to police its network to verify compliance with all agreed upon Terms.
- The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
- Kship reserves the right to disconnect any website or server deemed to present a security threat to Kship customers, servers, or network.
- Kship web servers are running the most up to date versions of PHP and older versions are removed when they reach EOL (End of Life). This means the code of your website needs to be updated and compatible with newer version of PHP. If your site goes down because of this Kship is not responsible for your site going down. It is always best practice to keep your website updated and / or redesigned using modern coding methods to avoid these kind of problems. If you have a website built or you build it, generally 5 years from then it would require some sort of coding update depending on how it was originally coded or which CMS (Content Management System) you are using. If using WordPress the updates are generally automatic (if set that way) for future updates. We keep websites on our server updated as time goes by if the updates are available. Sometimes websites need to be completely redone to be brought up to standards. Kship does not do this for free. There is a fee associated with re-designing old outdated websites.
- The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by Kship is grounds for termination of all services.
- Kship makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Kship also disclaims any warranty of merchant-ability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of Kship is at the Customer's own risk, and Kship specifically denies any responsibility for the accuracy or quality of information obtained through its services. Connection speed represents the speed of a connection to and do not represent guarantees of available end to end bandwidth.
- Kship specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not "Server-ready", Kship may, at its option and at any time, reject this material, including but not limited to after it has been put on Kship Server. Kship agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of Kship. If the Customer fails to modify the material, as directed by Kship, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
- All domain names registered through Kship that are 'parked' or are otherwise not immediately associated with a Kship hosting plan may be automatically pointed to a "Coming Soon" web page which informs visitors that the registrant has recently registered their domain name via Kship.com. The Coming Soon web page may be modified at any time by Kship without prior notice to you and may include such things as, without limitation, links to additional products and services offered by Kship.
- Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer's account.
- The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access Kship.
- Kship makes no representations, warranties or assurances that the Customer's equipment will be compatible with the Kship service.
- Customer is not entitled to compensation if Customer's web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in coding or configuration errors on the part of the Customer.
- Bandwidth pricing and measurement frequency is subject to change at Kship discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by Kship.
- Kship is under no obligation to compensate Customer for downtime, whether the downtime be caused by Customer, Kship, or Kship upstream providers.
- In order to cancel a VPS or DEDICATED SERVER we require a 30 notice of cancellation. You must login to the kship client area to request cancellation 30 days prior to next billing. There are NO REFUNDS if you do not give a 30 day notice to Kship.
- Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if customer chooses to discontinue service with Kship mid-way through the term.
- Kship reserves the right to alter the dedicated server packages advertised on its website at its discretion. Kship is not required to upgrade Customers' hardware or bandwidth allocation as a result of a pricing or service package change. Customer will not be required to upgrade hardware as a result of a pricing change.
- Kship is not responsible for notifying unmanaged servers of the need to apply patches. Failure to comply with these requirements is grounds for termination of contract without refund. Kship reserves the right to take any action upon unmanaged dedicated servers it deems necessary at any time to protect the security and integrity of Kship's network.
- The Customer certifies that he or she is at least 18 years of age, or that their parent or legal guardian will act as the "customer" in terms of this contract.
- This contract may be terminated by either party, without cause, by giving the other party a 14 day written notice. Kship will accept termination by electronic mail. Notwithstanding the above, Kship may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. Kship reserves the right to charge a reinstatement fee.
- In the event you want to cancel your account with us you MUST login to the client area and request cancellation. If you move your site away from Kship and forget to cancel there NO REFUNDS.
- If you are moving away from Kship to another provider, Kship does not provide support for any elements of your move away. You have control within our client area to move everything. You can give your new provider your login details to retrieve any info associated with migrating your site / domain and email away from Kship servers.
- Customer expressly agrees that use of Kship Server is at Customer's sole risk. Neither Kship, its employees, affiliates, agents, third party information providers, merchant’s licensers or the like, warrant that Kship Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Kship Server service, unless otherwise expressly stated in this contract.
- Under no circumstances, including negligence, shall Kship, its offices, agents or anyone else involved in creating, producing or distributing Kship Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Kship Server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Kship records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content on Kship Server service.
- Notwithstanding the above, Customer's exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Customer paid during the term of this contract and any reasonable legal fee and court costs.
- By using a promotional ("promo") code you waive the option to indicate who referred you to Kship.
- You may not change/submit a promo code or referrer after you've finished signing up.
- Promo codes/referrers are for new customers only — if you use one you may not host on your account any domain ever previously hosted with Kship.
- Customer agrees that it shall defend, indemnify, save and hold Kship harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees, ("Liabilities") asserted against Kship, its agents, its customers, servant’s officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Kship against Liabilities arising out of
- any injury to person or property caused by any products sold or otherwise distributed in connection with Kship Server;
- any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
- copyright infringement;
- any defective product which Customer sold on Kship Server.
- Acceptable Use Policy
- Anti-Spam Policy
- Kship Support is provided via the ticketing support system within the Kship Client Portal. Kship does not offer phone support. In order to receive support the customer must utilize the ticketing system or send a direct email to support@kship.com or use the contact form from the website.
